More people are willing to leave you an online review than you'd think-you just have to ask. This also increases the chances that you'll answer someone's question the first time around-less effort for you and customers who are thrilled to have gotten their answer so quickly. You can implement text message customer service the same way you set up your website lead capture: add a text chat option to your site, or tell people to text you at a specific number.įor customer service, I'd recommend creating text templates for FAQs or for situations in which you need to be sure all your reps use the same phrasing. But someone can handle multiple text conversations at once, which is easier for everyone, especially when it comes to simple questions you get every day. One person can handle one phone call at a time. Provide customer service worth talking about When it comes to collecting money, that's where you want to be. Texting gets customers' attention and makes it easy for them to take a next step. A friend and customer of ours, Sarah, a VP at Healthcare National Marketing, texts throughout their business and said that using this strategy increased collections by thousands of dollars each week (in addition to a 17% increase in sales and 66% increase in customer retention).
#Text your clients update#
Just text them, prompting them to update their card on file. Texting for payments and reminders is also great when customers' credit cards are declined or expired. Hi, here's a friendly reminder that your bill of is due on. You can even include a copy of the invoice in that text. That's great for cash flow, your collections team, your sales reps waiting on commission, and everyone else. If payments to your business aren't automated, a text reminder to pay online, call to pay, or even pay by text will get you paid faster. The #1 reason people don't pay on time is that they forget.
#Text your clients manual#
Zapier lets you automatically send information from one app to another, helping you reduce manual tasks. You can do this with Zapier, which connects thousands of apps. That way, whenever someone reaches out or books with you, they'll immediately get a text message. To capitalize on the speed of texting, connect your texting app to your lead capture app-whether that's a contact form, an appointment scheduler, a lead ad, or anything else. Texting for sales follow-ups keeps you top of mind and moving prospects through the funnel. Get prospects' attention for a quick chat, or share your calendar link to set up a time.įollow-ups. And the average text is seen in just five seconds. It's no secret that people tend to do business with whoever responds first-it's just easier. Follow up with sales prospects to close the deal Something like: "Thanks for your message! Our office hours are M-F 8-5 ET. (You can also just include "Call or text us at " on your site-or both.)īe sure to create an autoreply so the prospect knows you've gotten their message. Messages from this chat come into your texting platform's dashboard, and your responses go directly to that contact's cell phone, so no one's waiting around on your site. You can add a text chat directly to your website. I've often seen a 2-3x lift in qualified leads coming in after adding the option to text. So let prospects text you from your website. Most people would rather text you for sales or service than call in, wait on hold, or slog through a live chat conversation on your website. It's up to you to make it easy for them to get those answers. You're driving traffic to your website, but people have questions they need answered before making a decision. Here's how you can pack that value into 160 characters (a standard SMS message). Your customers do want to text with you, but every communication needs to add value. I know that tasteful text messaging can help you create a well-oiled machine of customer engagement that makes things easier for you, your employees, and your customers. And it's a lose-lose because customers actually do want to hear from you when you have something valuable to share.Īs a marketing VP for Text Request, I've worked with thousands of small businesses who've implemented successful texting strategies. Cutting through the noise to connect with customers is difficult.
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